The Application Support Specialist role involves supporting Study Group applications and end user support requests under the supervision and guidance of the Application Support Manager (or similar role). The role responds to requests for support received via the Service Desk and will diagnose, troubleshoot and resolve application issues, as well as create support and process documentation as required.
Key Responsibilities:
Application Support
Learning Systems Administration
Incident and Change Management
Development and Knowledge
Audit Compliance
Governance
Qualifications & Training:
Experience Required:
Knowledge/Skills:
Geographical Scope:
Attributes:
Adaptability, Problem solving, Customer Service Focused, Planning and Organising, Technical application, continuous improving, initiative, communication, teamwork, self knowledge.
About Study Group
We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as the 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.
With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high quality outcomes across the higher education space.
Organisational Compliance
Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
Study Group processes your information in line with data protection regulations. Please see our Privacy Policy
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