• Develop comprehensive training programs tailored to improve soft skills such as communication, empathy, active listening, problem-solving, and time management among BPO employees.
• Conduct training needs assessments to identify gaps and areas for improvement in soft skills across different teams and departments.
• Design engaging training materials, presentations, and activities that incorporate adult learning principles and cater to diverse learning styles.
• Deliver training sessions both in-person and virtually, ensuring content is effectively communicated and understood by participants.
• Collaborate with department managers and team leaders to align training programs with organizational goals and performance metrics.
• Evaluate the effectiveness of training initiatives through feedback, surveys, and performance metrics to continuously refine and enhance training programs.
• Provide one-on-one coaching and feedback to employees to support their ongoing development and application of soft skills in their roles.
• Stay updated with industry trends and best practices in soft skills training and customer service to incorporate into training curriculum.

Requirements:

• Proven experience as a Soft Skills Trainer or similar role, preferably within the BPO industry.
• Bachelors degree , Master’s degree is a plus.
• Strong understanding of adult learning principles and training methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to adapt training approaches to meet the needs of different audiences and learning styles.
• Proven track record of designing and delivering effective training programs that drive measurable improvements in soft skills and performance.