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At Sodexo, we provide a bouquet of 100+ service offerings to varied clientele — corporates, healthcare organizations, manufacturing locations, educational institutes and in remote environments. Our solutions range across food & catering, facilities management, technical services, workplace experience and energy management. We harbour an inclusive, diverse, fair, equal, and positive work environment to improve the quality of life of those we serve, everyday.

Our employees are our greatest asset and personify our values of Service Spirit, Team Spirit and Spirit of Progress. Our employees believe that working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong to a company that allows you to act with purpose and thrive in your own way. Sodexo India has also been accredited with the Great Place To Work® certification

Do visit the following link (https://in.sodexo.com/careers.html) to read through more about us and what our employees have to say about us.

Here’s an opportunity to be a part of an organization which is fueled with the brand purpose of creating a better everyday for everyone to build a better life for all. Please check below to view the Job Description.

Location – Nesco, Goregaon East, Mumbai

Role Description:

Lead country strategy to enhance Consumer / Workplace Experience Program.

Key Responsibilities

• and execute a comprehensive roadmap of Consumer / Workplace Experience Program initiatives prioritizing aspects of hospitality standards to meet organizational goals.
• with various stakeholders and support Operations teams to ensure standardized Consumer experience.
• Consumer journey across touchpoints and initiate process improvement and service innovation to enhance Consumer experience.
• in development and execution of Consumer engagement strategy.
• Annual Event Calendar for creating Consumer delight across Model sites.
• out Workplace Experience audits and report observations and improvement areas.
• a community of Workplace Experience professionals across Key Accounts for improving Customer experience and retaining Customers.
• and publish Client Newsletters and Thought Leadership Papers.
• data and analytics to gain insights into Consumer behaviour, preference, and opportunities for enhancing Consumer experience.
• out due diligence and support commercial team on bid proposals.

Experience:

• a degree or diploma in the appropriate discipline.
• years of Experience in customer experience role.
• experience >3 years leading innovative Customer Experience approach.
• in Consumer journey mapping.
• Candidates preferred from hospitality industry / facility management industry