Shoppers Stop Hiring For Retail Operations Manager at Jalandhar, Punjab, India Full Time

Education Qualification

• Minimum : Graduation
• Desired : MBA

Eligibility Parameters:

• Minimum 6 years of supervisory experience in Retail, hospitality, QSRs, FMCG.
• Exposure to Team Handling.
• Good understanding of current industry/business.
• Exposure to large format stores/business is preferred.
• Technology Savvy.

Key Accountabilities/Responsibilities

To enhance store profitability by ensuring the following:

Topline

• Regular review and monitoring of business.
• Focus on Private Brands by constant review and sale enhancement strategies.
• Training team members on mobile app usage and features (FAB).
• Push maximum number of app downloads in the store.

Inventory Management

• Does process mapping for movement of stocks from receiving bay to floor
• Initiates stock-takes as per the agreed and laid down procedure
• Ensures effective displays with the objective of achieving greater number of stock turns
• Plans for perpetual inventory.
• Perodic global count checks
• Omni channel – Plans for inventory for keeping in mind sale trends.

Customer care/customer service

• Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
• Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances.
• Omni Channel – Facilitating picking accuracy within timelines of online orders.
• Omni Chanel – Smooth exchanges/returns for a hassle free after sale experience.

Customer feedback

• Ensures in service recovery within agreed time-line (72 hours)
• Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
• customer interceptions- Speaking to customers to understand their needs and requirements

Competition Mapping

• Works out action plans/strategies to match requirement
• TCOMPETITION TRACKING & SHARING MARKET INSIGHTS- Identifies parameters to track competition
• Builds resources and databases of information on an ongoing basis by networking
• Creates an index and updates it

Manpower availability

• Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly

• presentation
• Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability.
• Communicates the above to supervisors

Arrangement of stock in space allocated as per plan

• Creates display plan of merchandise for his sections on the basis of underlying principles
• Communicates the display plan and the underlying principles to the supervisors for the purpose of execution

Analysis and reporting

• Analyzes available data, identifies causes and suggests solutions
• Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
• Ensures compliance

Shrinkage control

• Identifies most pilfered products and common methods of pilferage
• Shrinkage to be maintained below the benchmark.

Team management

• Training & development of subordinates
• Monitor & improve Productivity through manpower allocation
• Motivation & Counselling
• Setting KRA’s for the team and ensure support to achieve it
• Performance review & feedback

Internal bness perspective

· Adherence to sop

· Consistent Review of store perf

· Pics

• Implementation & execution of RE
• Crisis management
• Ensure smooth Internal & external audits
• Improving CSI