The Executive/Senior Executive – Training & Development (Field Training) is responsible for

supporting the Training &Development team in delivering effective and efficient training programs within the Quick Service Restaurant (QSR) industry. This role primarily focuses on providing on-the-job training to employees, monitoring their performance, and ensuring compliance with operational and procedures.

Role & responsibilities

1. On-the-Job Training:

• Conduct on-the-job training sessions for new hires and existing employees.
• Demonstrate and explain operational procedures, best practices, and customer service standards.
• Provide hands-on guidance and support to employees to enhance their skills and knowledge.

2. Performance Monitoring:

• Observe and assess employee performance during training sessions and on-the-job.
• Provide feedback and coaching to employees to improve their performance and adherence
  to operational standards.
• Identify areas for improvement and develop action plans to address performance gaps.

3. Compliance with Operational Standards:

• Ensure that all employees comply with the QSRs operational standards and procedures.
• Monitor and assess employee adherence to food safety, cleanliness, and hygiene standards.
• Conduct regular audits to identify non-compliance issues and implement corrective actions.

4. Training Material Development:

• Assist in the development of training materials, modules, and resources.
• Collaborate with the Training & Development team to create engaging and interactive training content.
• Update and revise training materials as needed to reflect changes in operational procedures or industry standards.

5. Training Evaluation and Reporting:

• Assist in evaluating the effectiveness of training programs through assessments and
  feedback mechanisms.
• Collect and analyze data on training outcomes and employee performance.
• Prepare reports on training evaluation results and provide recommendations for improvement.

6. Collaboration and Coordination:

• Collaborate with the Training & Development team to ensure smooth execution of training initiatives.
• Coordinate with store managers and supervisors to schedule and organize training sessions.
• Communicate with employees to ensure their understanding of training schedules and expectations.

Qualification Required

• Bachelors degree in Human Resources, Training & Development, or a related field.
• Previous experience in a training or supervisory role within the QSR industry is preferred.

Preferred candidate profile

• Strong knowledge of operational standards and procedures in the QSR industry.
• Excellent communication and presentation skills.
• Ability to provide clear and constructive feedback to employees.
• Strong organizational and time management skills.
• Proficient in using Microsoft Office Suite and other training software.
• Ability to work independently and as part of a team.
• Willingness to travel to various locations as required.

Contact

Interested candidates can share their profiles on [email protected]
Warm Regards

Anisha Shah