Mandatory Skills :
Relationship Manager, Teacher Management, Communication Skills, MS Office, Customer Satisfaction, Multi-Tasking, Project Management, TeachingAdditional Skills :
Problem Solving Skill, Customer Relationship Training :
– Be accountable for the entire Relationship Manager of a growing business :
– Teacher Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform.- He/She should be patient, empathetic, and passionately communicative.- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.- Make daily trackers for teacher operations team as well as manage daily in bound/outbound email flow.- The Relationship Manager will be required to communicate with customers via phone and email.- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.- Contributes to team effort by accomplishing related results as needed.Additional Information :
Required Skills :
– Excellent communication and interpersonal Skills – Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
– Customer Satisfaction Focus:
Ability to listen and active problem-solving skills – Multi-tasking – Project management :
Remarkable detail orientation for making accurate trackers – Database management :
Quick query response and resolution. Ability to analyse large amounts of data Operations Experience :
– Role requires an analytical, structured, detail-obsessed approach since the company’s scale will expand from recruiting 10,000 to 1 million students in very short time.
– Competent time management skills – Self-motivated- Fast paced career path.- Train teachers on WhiteHat Jr. platform end to end and make them Go Live over platform – Continuously engage with teachers to ensure high productivityReporting Team :
Reporting Designation :
Manager – Teacher Engagement (Mgr.Teach.Eng)Reporting Department :
Teacher Engagement (DLVR. OPS. Teach Engmt.)Required work experience :
Years of experience :
2 to 5 Customer EngagementKey Performance Indicators :
Increase NPS and Reduce TATRequired Competencies :
Customer Handling / Problem Solving (ref:
Updazz.Com)