At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Define cross-product content strategy that anticipates user needs over several releases, skillfully integrates textual and multimedia content to meet those needs, and capitalizes on opportunities for cross-product content reuse and product value amplification
• Drive the execution of cross-product content strategy by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers, multimedia content producers, and other writers
• Catalyze and drive process, product, and content innovation by anticipating customer needs and blockers, identifying opportunities to improve efficiency or mitigate risk, and offering bold, innovative ideas that are informed by your content industry experience and align with strategic and business priorities
• Provide impactful leadership when working in teams by soliciting and considering diverse perspectives, fostering a shared sense of purpose, and structuring collaborative work in a way that empowers individuals while ensuring synergy and timely achievement of objectives

Basic Qualifications (the must have):

• BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields
• Understanding of content development life cycles and processes

Preferred Qualifications (the nice to have):

• 10+ years work experience in technical communication
• A portfolio or work review presentation that demonstrates your expertise and experience in creating high-quality technical documentation and developing and executing effective content strategies that span multiple products or releases
• Extensive experience authoring in DITA and a strong understanding of how to develop or modify DITA information models and how to capitalize on DITA’s reuse capabilities
• Experience leading and influencing diverse, collaborative writing or project teams; mentoring more junior writers; and helping teammates and stakeholders identify and adapt to changing priorities and other contingencies
• An understanding of best practices for making teams, processes, products, and content inclusive, including an awareness of and experience working with accessibility standards

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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at ***************@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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