Service Training Manager Hiring for Job at Delhi, Gurgaon, Noida Full Time

Job brief

Manage Service Training Department for delivering Training to Field Service Engineers/Technicians.

Job Duties

Ensuring Training imparted to Field Service Engineers/Technicians as per Plan by Self and Team of Trainers and providing Technical Support to Field Team on case basis.

Responsibilities

• Preparing Monthly Training Calendar for Self and Team for Service Engineers/Technicians in coordination with Regional Service Leaders.
• Service Training SOP and ensures that all gaps in knowledge, skills, and competency have been filled out completely to ensure that the training is compliant with the practical techniques that need to be used on field.
• Impart Training as per Calendar by self and Team.
• He is responsible for reviewing and evaluating the progress of the Engineers/Technicians on monthly basis through their Performance Data Analysis and provide relevant feedback to them and their Reporting Managers, that will help them in improving their individual performance as well as help in enhancing their personal skills and attributes.
• Checking effectiveness of Training through Engineer Performance Report Analysis and Planning Refresher Course.
• Prepare/Modify Training Module with Inputs from R&D, Plant & Quality Team and as per needs identified from Field and Service Team.
• He also ensures Team of Trainers trained periodically to ensure Trainers updated with Latest Changes and Developments in the products and Service Processes.
• Ensure Trainers Performance as per their KPIs.

Requirements

• A Diploma/Degree qualified in engineering stream.
• Technical expertise on diagnosis and failure analysis.
• Good communication skill.
• Well versed with computer application program such as CRM, Microsoft Office, etc.

An experience of 7 Years and above in Field Service and Training.