SCALA HIGHER EDUCATION
Job description
You shall be responsible for:
Guidance and attention to the student for the correct use of the Virtual Classroom, information systems, and virtual tools
Helping them identify their learning styles
To encourage the student’s independence for them to become self-managers of their learning
To contain students with low performance and support them with approval strategies
To promote study habits in students, as well as strategies to generate meaningful learning
Promptly follow up on high-risk students
Follow up on the agreements generated
Identify student problems, in terms of academic, socioeconomic, health, family, among others, and offer alternative solutions to avoid dropout
Review the academic progress (subjects) of the students
Periodic communication and follow-up with the students, by different methods to motivate, guide, and reinforce their academic performance and professional training Support, attention, and counseling in administrative, financial, and school processes to our students.
Support requests (tickets) for the resolution of cases
Time and activity planning through the work schedule and comms channels software.
Immediately implement and execute contact and follow-up recommendations requested by the supervisor to improve performance
Daily record all communication with the student in SUGAR-CRM (database where interactions and calls with
You should have/be:
At least 1-3 years of customer service experience in a BPO setting
At least 6 months of experience in the area of academic support
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively the student are recorded
Handling, safeguarding, and protection of sensitive data
Job Types:
Full-time, Regular / Permanent
Salary: From ₹23,000.00 per month
Schedule: Monday to Friday
Education: Bachelor’s (Preferred)
Job Type: Full-time
Salary: From ₹23,000.00 per month
Schedule:
– Day shift
Education:
– Bachelor’s (Preferred)
Experience:
– Customer Service Support: 1 year (Preferred)