Position Title: Officer Training [Sales Capability]

Department: Export

Work Location: New Delhi Head Office

Grade: Officer

Travel Required: Yes (>40%)

Reporting to: Sr GM – Exports

Minimum Job Requirements

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Educational Qualification: Minimum: Full Time BBA / MBA in HR or International Sales with 1st Division

Desired: Diploma / PG Diploma in Training & Development with 1st Division from ISTD will be added advantage

Experience:

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2 4 years in Training Delivery and Training Administration

Any additional requirements:

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• Candidate should be from FMCG/Consumer Durable background
• Proven work experience as a Sales Trainer or similar role
• Experience in a sales position is a plus
• Ability to manage the complete training cycle, including in-person activities and web-based learning
• Hands-on experience with e-learning platforms

Purpose of the Position (Job Summary)

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• We are looking for an Officer Training [Sales Capability] to design and deliver Training programs for our Export [i.e International Sales Team].
• Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session.
• For this role, the incumbent will work closely with our salespeople to identify challenges they face and recommend ways to increase productivity.

Key Roles and Responsibilities

Financial

• Manage training costs to ensure adherence to budgets

Customer Oriented

• Liaise with external trainers or industry professionals and organize seminars
• Maintain updated records of training material, curricula and cost
• Interpret product, procedural, and regulatory information
• Assist with the development of training curricula to support those field products, services and regulatory compliance skills

People Oriented

• Conduct an Induction training program for the new joiners
• Conduct practical workshops on soft skills/sales effectiveness/customer orientation workshops /supervisory skills enhancement
• Evaluate training outcomes on a continuous basis and update training processes accordingly
• Collate, Analyze & Present the results of the pre & post training exercise to evaluate training effectiveness

Internal Business Process

• Report on the impact of training programs (e.g. sales achieved)
• Create user-friendly training material to be taught at varied levels and learning styles
• Create and distribute training resources, learning aids and process documentation to learners
• Conduct skills gap analyses to identify areas of improvement
• Design training curricula within time and budget constraints
• Produce & Suggest physical and digital educational material (e.g. videos and case studies)
• Coordinate individual and team performance review sessions to discuss strengths and weaknesses
• Monitor sales objectives and results

Competencies

Technical/Functional

• Training Facilitation Skill
• PowerPoint/Excel Skill
• Training Content Design Skill
• knowledge of the sales process and its best practices.
• Proficiency in e-learning platforms.
• Ability to design effective sales training programs.
• Ability to measure an employee’s performance.

Behavioural

• Ability to motivate others to improve their skills.
• Outstanding coaching and sales skills.
• Excellent oral and written communication skills.

Key Responsibility Areas

Quantitative

• % Improvement in Year-to-date sales
• % Improvement in Billing & Collections
• % Improvement in New Business Closed / Net New Sales

Qualitative

• % Improvement in Distributor Relationship Management
• % Improvement in Sales forecasting & Market research
• % Improvement in Objection Handling
• % Improvement in Prospecting v/s New Distributor Empanelment

Key Stakeholder Management

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Internal

• Sr GM Exports
• GM – HR [L&D]
• Sr. Manager – Sales Capability

External

• Training Consultants
• Vendors