Job Role: Sales & Process Trainer Job Location: Noida

Work Experience: Minimum 5+ Years of relevant experience in Banking /NBFC /DSA /BPO
Qualification: Any Graduate/ Post Graduate

About Us: Manoranjan Grah Limited Ltd is one of the fastest growing retail focused, Non-Banking Finance Company (NBFC) registered with Reserve Bank of India. It has been established with a pioneer objective of promoting and facilitating financing in all over urban and rural areas. Our products comprise of small ticket size Personal Loan, Professional Loan and Unsecured Business Loan, which are tailored to meet the customer’s requirement in a bid to offer maximum value. We aim to create a social impact and help in serving the financial needs of our customers.

Roles and Responsibilities:
• Identifying the training needs across the sales department and conducting training for the employees to improve productivity.
• Coordinating with multiple sake holders for structuring of training schedule, set up, development of training materials and Promote standardization by creating SOPs.
• Delivering product and process training (Including inside sales inbound/outbound call process, field sales/debt collection/recovery, customer support, escalation/grievance handling, soft/ hard calls and soft skills training).
• Developing training materials such as outlines, handouts and PPT, using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, videos, E-Learning courses, lectures and alternative training methods.
• In-depth understanding of the TNI/ TNA process and ability to make recommendations for process improvements.
• Identify, develop and conduct training on competency mapping model which is significant to
business needs and manage tracking and reporting progress on training progress.
• Conduct quality audits of inbound/outbound calls to provide inputs and improvement on associates voice/accent and sales/support skills.
• Coordinate and conduct small group and individual training sessions based on staff and
organizational learning needs.
• Ability to calibrate employee performance/targets achievement through monitoring and coaching.

• Having Problem-solving, teamwork, People Management skills and Ability to resolve issues that
affect Performance Criteria.

Desired Candidate Profile:
• 3 – 8 years of experience in training and development.

• Excellent evaluative assessment and training skills.
• Should be able to handle end to end work responsibility of training and development.
• Proficiency in developing training materials using multiple training modules.
• Good hands on MS Excel, MS Office, Google sheet and data analysis.
• Proficiency in delivering product and process training.
• Good interpersonal, verbal/written, problem solving, team handling and People Management skills.

What do we offer?
• Standard hike on current CTC

• Work life balance.
• Monetary and Non-Monetary appraisal Basis on performance.

Note: Kindly Carry Your Updated Resume