Conducts Process Training / Refresher programs as and when the need arises. Sources new programs to close gaps in process and soft skills periodically
Assessment methodology and results
Designing modules – Creative thinking & use of tools

Required Candidate profile

5-10 years’ experience with min 4-5 years into Process / Softskills training in an International US support BPO.
Process training in US support BPO.
Good communications.
Willing to work in shifts.