Full Job Description
Handling Enquiries – Counselor is required to handle the enquiries received through walk in, email and telephonic – for the courses offered by the center.
Considering the candidates education level, work history, personality, interests and skills – Counselor should suggest courses that match the candidates’ background and abilities, and which will fetch them jobs
Presentation of the available courses to candidates
Study each course details and remain up to date with these course offerings
Data collection: Ensure the enquiry form is filled by the walk-in enquiries and data received is entered in the ERP. Maintenance of telephonic records and email enquiries, follow up till their visit to the center.
Follow up the prospective enquiries and convert to registration.
Admissions management: Handling the admission process for registered candidates which includes raising the invoices in the ERP, getting the admission form filled, collecting the relevant documents, etc.
Assign the batches to the registered candidates.
Prepare the weekly batch schedule with help of trainers.
Coordinate between the student and the trainer whenever required.
Keeping a record while issuing courseware, student kit etc.
Fetch the report of the installment due from ERP and ensure timely installment collection.
Keep Track of student attendance; take necessary actions to ensure student regularity.
Will be responsible for providing quality learning experience to students. Should collect regular feedback from the students to identify the improvement areas, suggest corrective actions.
Should ensure the students appear for module test in the end of each module, issue course completion certificates and coordinate between the student and placement cell for placement assistance.
SKILLS & EXPERIENCE REQUIRED
Good Communication and excellent convincing skills, Rapport- Building skills
Patience & Problem-solving skills
Basic computer skills
Minimum 2–3-year experience as Student counselor in Schools, Training Centres
Any Graduate Degree
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