Responsibilities

• Prepare learning material for training.

• Can help candidates with the script and call flow.

• Has CRM knowledge.

• Conducting product training for all new joiners

• Preparing new training material and upgrading the previous training material

• Onboarding of new salespeople

• Conducting skills gap analysis to identify areas of improvement

• Practicing mock calls with new joiners in the sales department

• Quality analysis of calls made by new joiners and their overall performance

• CRM software training to be provided to all new joiners online and offline

Requirements

• Prior experience as a trainer.

• Excellent interpersonal and communication skills

• Experience in product and sales training

• Excellent interpersonal and communication skills

• Online and offline training experience

• Experience in preparing training material

• Can identify challenges and work on modules to improve floor efficiency

• Can monitor calls and find loopholes