To manage the Service Desk for dealing with internal/external customer enquiries and incidents for a global provider of low latency networks, market data and trading services for the banking sector. To manage the performance of Level 1 services & support to clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring that staff are meeting and exceeding expectations in regard to performance, meeting defined metrics/benchmarks, and that standards and processes are followed, and protocol observed to provide effective customer service and meet requirements through an ITIL framework. Ensure incidents are logged accurately and timely and passed to second line support teams, manage ticket systems, and be responsible for customer communications for service alerts and maintenance.
Overview
Key responsibilities
Job Type: Full-time
Salary: ₹45,000.00 – ₹50,000.00 per month
Education:
Experience:
Speak with the employer
+91 897083331
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