Job Description :

• Job Responsibilities :

  1. Conduct train the trainer programme for master supervisors and
  trainers of partners
  2. Carry out revalidation training for SMB & Strategic Large &
  Government accounts
  3. Execute performance coaching and on field mentoring
  4. Manage trainings on how to handle Enterprise Accounts
  5. Articulate and draft actual field scenarios and shared with teams at
  head quarters
  6. Support national head quarter teams in designing vernacular content
  7. Plan and execute buddy ride with newly ESO & ESM’s
  8. Ensure handholding of ESO’s & ESM’s for first 30 days
  9. Monitor and audit buddy ride and certification for new hires
  10. Drive periodic audit of training infra readiness
  11. Conduct periodic recertification of Line Managers

• Skills & Competencies :

  1. Product service knowledge for Enterprise
  2. Knowledge of IT tools usage
  3. Planning and organizing skills
  4. Team Management Skills
  5. Execution excellence
  6. Communication skills
  7. Coaching skills
  8. Customer focus