Ready2Hire Recruitment Consultant Hiring For Center Manager at Bengaluru, Karnataka Full Time

Role Sheet – Centre Manager – EBGS

Purpose of To be responsible for Revenue Generation, Operations Management &
the Role Training Quality at the Centre meeting all defined targets, while engaging the team members and driving higher performance levels

Structure Reporting to BU Head

Span 6-7 ( 3 Trainers, Counsellor, Security Staff, Placements
& Mobilization Manager)

INDIVIDUAL ACCOUNTABILITIES

Key Deliverables Drives profitability and operational activities in the center

• Responsible for overall financial performance and quality standards of the center
• Responsible to meet the operational & financial targets of the center

Responsible for people management and development of center employees Responsible for the recruitment & training of the center teamJob

Take full and sole accountability for the center P&L and establish and
Responsibility operate the Center and Residential facility

• Oversee daily center operations and center activities through assigned staff; prioritize and delegate work activities.
• Prepare the monthly/ quarterly budget (as per company requirement) of center activities and executing the plan to ensure economic viability and institutional feasibility. Manage financial expenditure of the centre, ensure that spending is within budget requirements

Identify and communicate with reputable training providers/ VTPs/corporates for efficient service delivery of training and providing OJT and placement opportunities to Student Trainers

• Drive high quality of SSC results
• Oversee the planning and control of maintenance in the center’s buildings, vehicles, equipment and grounds
• Develop, plan and maintain effective security controls to ensure the safety of learners, staff and the property
• Lead the counselling session of every youth to identify their aspirations and expectations and complete enrolment process
• Ensure the pre and post assessment process for the aspirants to provide the right job to the candidate.
• Connect and build rapport with local employers of his/her area and convert them as panel employers to ensure the job opportunities to the aspirants Own center-level decision-making of all people issues, financial

decisions, resources and other matters

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Role Sheet – Centre Manager – EBGS

• Manage development plan of center team, ensure high employee engagement and support achieving their goals
• Plan the Human Resources in the center in order to achieve optimum utilization and productivity
• Direct management of the center team, ensuring high employee morale, engagement and clear plans for succession.
• Provide ongoing training and support for employees in the his/her team –

Handle disputes if any within team and resolve them to the satisfaction of the organization

Approach Communicator – Communicate with direct reports about any change or update Advocate – Demonstrate support keeping the organizational objectives in mind Coach – Coach employees through the change process

• Liaison – Engage with and provide support to the project team
• Resistance manager – Identify and manage resistance

Collaboration Key Shared ∙ Mobilization
Accountabilities ∙ Placements

∙ Training Quality

Collaborators ∙ Placement Manager

∙ Training Manager
∙ Business Unit-Service Manager

∙ Operations Manager
∙ Business Unit – Sales Strategy Manager
∙ HR-Business Partner

∙ Finance
∙ L&D

∙ Client Servicing

TEAM MANAGEMENT

Expectations Follow up with the center team about the progress of the project and
on Team conduct self analysis of performance.
Management Coach the team members to drive higher levels of performance Must review the direct reports – Center Counselor, Sales Officer, Trainers by the 2nd of the month on the basis of predefined KRA

• Handle disputes if any within the team and resolve them to the satisfaction of the organization.

EXPECTED SKILLS & COMPETENCIES

Education Graduate in any discipline or PG (MBA is preferred)
Qualification Must be passionate to work for Urban-Rural Development

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Role Sheet – Centre Manager – EBGS

Prior Work Field sales and managerial experience of at least 6 years with proven
Experience track record in Managing Training Centre Operations

• Should have managed a Profit Center earlier
• Industry: Education/Teaching/Training; Recruitment/Staffing
• Functional Area: Sales, Retail, Business Management, Profit

Centre Management

Behavioral Achievement Orientation
Competencies Client Focus

• Collaborating with others
• Managing Resources
• People Management & Emotional Intelligence

Functional Have profound business acumen
Competencies Financial management – keeping budgets, managing expenses Skills for business planning and business ownership

• Sales and Marketing Skills
• Ability to effectively engage with high profile business partners and third parties – Customer focus
• Knowledge of programming and software industry
• Language skills: Local language, Hindi and English

REVIEWS

Performance Review for the Team:

∙ Follow up with the center team about the progress of the project and conduct self-analysis of performance.

∙ Must review the direct reports – Center Counselor, Sales Officer, Trainers by the 2nd of the month on the basis of predefined KRA

∙ Handle disputes if any within a team and resolve them to the satisfaction of the organization.

Reporting:

∙ Daily, Weekly and Monthly reporting of Center activities to BU Head
∙ Monthly reporting of Center Infra to Infra Manager
∙ Weekly reporting of Fee Tracker

Meeting Structure:

∙ Owner: Weekly operational center meeting every Monday morning with the entire center team from 9:30-10:30 AM

∙ Owner: Monthly Center Business Review meeting with the entire center team before the 5th of each month. The BU Head can participate on an ad-hoc basis.

∙ Participant: Monthly Business Review meetings, led by BU Head

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Role Sheet – Centre Manager – EBGS CAREER GROWTH OPPORTUNITIES IN EB

At EduBridge, employees will be presented with multiple opportunities for vertical and lateral growth depending on their current performance, potential to perform in the new role and the availability of new roles.

BU Head

BU Sales Strategy Mgr
BU Service Manager

Operations Manager
Placements

Manager
CURRENT

POSITION: CENTRE
MANAGER OUR COMPANY VALUES

Training Manager

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Role Sheet – Centre Manager – EBGS VALUES explained for your Role:

VALUES CHART Meaning of Value for the Role

Student First / ∙ Maintain a high level of service to our students and clients ∙ Be
Customer First transparent with the students with respect to training programs and placement opportunities

∙ Strive to make a positive difference to the students’ professional career.

Team Work ∙ Treat all team members with Respect.

∙ Encourage team members to collaborate with each other. ∙ Work closely with all stakeholders to work towards the organization’s common goals & objectives

Quality ∙ Drive Quality of Training, Service & Data at all times

Ethics ∙ Practice and encourage ethical practices at the Academy

∙ Drive adherence to company values and policies at all times.

EB2.0 TRAITS

EB2.0 Traits explained for your Role:

Culture A.Integrity & The CM must practice and encourage the team to operate
Ethical Work with absolute integrity and ethics. Under no situation,
Only should they engage or encourage any unethical or fraudulent activity. Such practices if noticed must be reported immediately to HR. When

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Role Sheet – Centre Manager – EBGS faced with a dilemma, CMs should refer to the Company values, which will guide them to “Do the Right Thing”.

B.Meeting All commitments made should be met without any exception,
Commitme be it for submitting data/report or attending meetings on time, nts completing targets that were agreed to.
Everyday

C.Culture of Ensure that we adhere to all processes & policies that have
Adherence been laid out – ELITE, LMS, SOPs, Targets as well as any other time commitment provided

D.Focus on CMs must have their eyes on the Monthly Revenue at all time
Monthly and ensure that all targets are met. They must keep their
Revenues manager updated on the status and highlight any concerns that may prevent them from meeting these targets ahead of time.

People A.Focus on CMs play a key role in managing and engaging their team
Management Employee members. They must strive to create an environment where the

Retention team feels supported, valued and appreciated. They must encourage them to perform better everyday by coaching them and giving timely and continuous feedback. CMs must also understand the issues being faced by the team members and resolve these on time. CMs must reach out to HR or Senior
Management if they need any support in managing people issues.

B.Focus on Open, Timely & Data based feedback are the basis for effective
Quality reviews. All Performance Management Reviews must be
Reviews completed periodically and diligently, giving team members also an opportunity to share their feedback. All Reviews and Ratings must be deduced based on data. Managers must appreciate where employees have performed well and must highlight where the employee needs to do better

Mobilization A.Meeting The CMs must strive to meet their monthly targets on Revenue
Monthly & Inception. These targets will be reviewed with the BU Head
Targets & the CEO on a monthly basis.

B.Mobilisati A data driven mobilization formula can be very effective in on Formula enhancing student leads by investing in channels that have the for maximum ROI. CMs should work with the Mobilisers to create each a mobilization formula based on the top 10 activities/channels
Academy that work well for the Centre. These formulae need to be shared with the BU Head and implemented at the Centre

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Role Sheet – Centre Manager – EBGS
teams and ensure that they promise jobs

C.Mobilisation & Student only where there is an existing TAF on
Counselling strictly as per TAF on Elite Elite. No jobs from outside this list can be
Transparency with our Students is very promised to the students important to us. CMs must guide their

Training A.100% CMs must refer to the SOPs with respect to updating Elite, LMS
Adherence & Vidyaroha. They must ensure that they and their team to ELITE, maintain a 100% adherence to these processes at all times
LMS,
Vidyaroha

B.Incorporati Training Managers play a critical role in monitoring and ensure ng TM Quality of Training at our Centres. CMs must value their
Feedback feedback and incorporate any suggestions made by them

Placements A.10 CMs must assist the Placements Team to identify 10 Genuine
Genuine TAFs for their academy
TAFs for each
Academy

B.Focus on In case the Academy has live Paid TAFs on ELITE, then the CM paid TAFs must strictly focus on paid TAFs even during student counselling

C.Timely Ensure that Placements data is updated on ELITE on the same update of day as the interview, whether the student is selected or
Placements rejected on ELITE

D.Timely All Placement documents should be collected on time and upload of updated on G Drive after checking it thoroughly
Placement
Documents

E.Placement CMs must ensure that all Placements are closed within the TAT of
TAT to not 60 days in any situation – 30 days for placement closure and 30 exceed 60 days days for documents

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Job Types: Full-time, Regular / Permanent

Salary: ₹500,000.00 – ₹600,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Center manager: 4 years (Preferred)
• Managing Staff or team: 4 years (Preferred)
• Sales: 4 years (Preferred)
• Edtech or elearning sales: 4 years (Preferred)
• Operations management: 4 years (Preferred)
• people management: 4 years (Preferred)
• Revenue generation: 4 years (Preferred)
• Monthly Reporting: 4 years (Preferred)

Speak with the employer
+91 8734962782