Role & responsibilities

• Flexible to multitask across a variety of functions as per the requirement of the business
• Design a training calendar as per the agreed timeline and conduct effective training programs for the new hire on new Systems & products and publish them to the core team
• Liaise with on-offshore leaders/managers to determine training needs and schedule training sessions
• Extend training support from start to end transition of new processes and markets
• Support and mentor new employees and bottom performers
• Monitor employee performance and response to training
• Maintain systematic training content, market/account information, SOPs, FAQs, new updates, etc. for all the appointed process
• Create and conduct quarterly evaluations to identify areas of improvement and publish the scores
• Attend training sessions and meeting calls with the offshore team as communicated and participate in operational team meets if required
• Conduct PKTs, refreshers, seminars, workshops, individual training sessions, etc. For the overall development of the process as well as the employees

Preferred candidate profile

• 1 to 4 years of work experience
• At least1-year of exposure to training or a facilitator role
• Past experience in quality assurance or team coaching
• MBA freshers with any internship experience can also apply.

*Shortlisted candidates will go through a case study presentation*

Location: Goregaon East, Mumbai

Shift timing: 2:30 pm – 11:30 pm (Monday to Friday), its a rotational shift with a mix of afternoon & night shifts, including 1 Saturday working in a month.

Perks and benefits

Meal coupons, Mediclaim, Term Insurance and Centralized Transport Facility.