Randstad Hiring for Training and Quality Manager Job at Kolkata Full Time

Role & responsibilities

This role involves overseeing training programs, monitoring service quality, and implementing continuous improvement initiatives to enhance operational performance. The Training and Quality Manager will collaborate closely with various teams to drive service delivery excellence and maintain a continuous learning and improvement culture.

Key Responsibilities:

1. Training Program Management

2. Quality Monitoring and Assurance

3. Continuous Improvement

4. Performance Analysis and Reporting

5. Team Development and Leadership

6. Stakeholder Communication

7. Compliance and Regulatory Adherence

. Working time:

5 shifts per week amounting to 40 hours, arranged by the company;

• Require to work on weekends

Our company operates 24/7; you may need to work occasionally on weekends, after office hours, or holidays depending on the business needs.

• Able to work on roasting shifts, weekends, and public holidays;

Preferred candidate profile

Qualifications and Skills:

Bachelor’s degree in a relevant field (e.g., Business, Human Resources, Communications).

• Proven experience with at least 10 years of work experience with 5 years of leadership experience supervising functional leads in a BPO, contact center, support services, or any similar industry;

At least 5 years of experience managing training and quality functions as a manager;

• Strong understanding of BPO operations, processes, and customer service principles.
• Highly proficient in Quality, Training, and process improvement methodologies;

Experience in managing external clients;

At least Lean Six Sigma Green Belt trained and certified;

Excellent communication and interpersonal skills.

Analytical mindset with the ability to interpret data and make data-driven decisions.

• Proficiency in using relevant software and tools for training and quality monitoring.
• Being experienced in designing, creating, and implementing experiential learning tools and methodologies is a plus;

Good Organizational and time-management skills and good work ethic;

• Good problem-solving, critical thinking, creative thinking, and analytical skills;
• Able to encourage and lead others to achieve relevant results;

Able and willing to work in shifting schedules, including night shifts, public holidays, and overtime;

Perks and benefits

Benefits: 1. Salary and Benefits

• Salary: _______ gross/ month + Bonus + Allowance
• Attractive salary and benefits, international, fun, and professional working environment;
• An open and honest culture where people are valued, treated fairly and trusted, and empowered;
• Health Insurance package;