Randstad Hiring for Trainer Job at Ahmedabad Full Time

Roles and Responsibilities :-

Job description – Trainer Phone banking

1. Ensure new executive undergo and complete On-the-job induction and training at the center.

2. Conduct refresher training /upskill training for existing /new products.

to the executives in the hub on current and revised processes.

3. Ensure full compliance of operations standards.

4. Identify and close gaps in performance demonstrated by executives through coaching.

5. Share feedback from the executive with the relevant designated POCs, and ensure closure on the feedback loop where possible be the voice of the executive.

6. Maintain data of executives about their on-the-job training, assessments and field performance observation.

7. Ensure focused refreshers for the non-performing executives.

8. Motivate the executive to enhance the performance.

9. Control attrition of the executive. Identify reasons for attrition. Conduct Exit Interviews and update In-Charge and HR.

10. Share best practices for delivering delightful experience to the internal and external customers. 

11. Maintain MIS (Records) of training and individual’s performance.

12. Communicate changes in operational standards, processes and policies to executives from time to time.

13. Improve team capabilities through coaching and mentoring.

14. Support Centre In-Charge on employee engagement initiatives.

15. Coordinate with HR and resolve employee queries about employee benefits and compliances.

16. Creating awareness of Zero Tolerance Policy (ZTP) and Code of Conduct (COC).

17. Create/customize training content and modify the existing training content on regular basis, provide inputs for development/enhancement of modules to the Managers/Team Leaders.