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Professor
Randstad Hiring for Soft Skills Trainer/Quality ( Associate & Sr. Associate ) Job at Chennai Full Time
Job Description
Role & responsibilities
- Graduation in any respect
- Excellent Communication Skills (Written & Verbal)
- Knowledge about Voice & Accent and Grammar
- Strong knowledge of customer care processes and techniques
- Call quality/ transactional monitoring experience
- Experience in Coaching/Training Delivery
- Objection Handling Skills
- Good Understanding of how the support industry works
- Should possess good knowledge in creating reports
- Should have a minimum experience of 0- 2 years in Soft Skills Quality
- Collaboration and teamwork
- Grasping complex issues and driving effective problem solving
- Strong analytical and problem-solving skills
- Should be open to work in any shift(Rotational Night Shift)
