Quizizz Hiring for Customer Success Manager at Bangalorean hour Full Time

At Quizizz, we are building engaging learning experiences for teachers and students. Our mission is to motivate every learner and help them achieve their true potential. We are among the fastest-growing Edtech platforms globally and are currently used by 50% of the US schools every month, serving over 60M monthly active users worldwide. Our goal is to reach every classroom around the world.

Quizziz is seeking Customer Success Managers with a background in SaaS to join our customer success team and drive impact on educators and students worldwide.

Responsibilities

Our Customer Success Manager (CSM) is a consultative partner, responsible for overseeing the delivery of a range of engagements that proactively drive adoption success within a school or district. They work closely with your district or school leaders orchestrate the delivery of services and supports such as:

• Partnership kickoff & technical onboarding
• Implementation goal setting, planning, data monitoring & progress reviews
• Assistance in scheduling of available trainings for leaders & end-users
• Implementation Summer school guidance
• Ongoing consultative support to maximize student impact and realization of implementation goals

We are looking for Customer Success Managers to provide a seamless onboarding experience and strong implementation for our School & District users.

Requirements

1. Onboard, manage, and engage a book of school or district accounts across a diverse portfolio of school systems.
2. Ensure that all the teachers under the assigned school accounts are engaged and active.
3. Register schools on the vendor portals to improve the purchase experience for the users.
4. Review data privacy and security contracts with the help of the legal team and communicate them with stakeholders.
5. Deeply understand Quizizz’s value proposition and how it relates to the goals of an educational institution; be a thought partner, provide actionable advice, and useful content to drive impact.
6. Manage the customer lifecycle, with a heavy emphasis on onboarding, to deepen implementation and adoption.
7. Relentlessly monitor and report on key metrics and milestones; analyze trends to monitor client health throughout the client journey.
8. Participate in professional development sessions, which include providing product sessions to the onboarded schools.
9. Analyze and interpret data as it relates to implementation, adoption and impact to provide proactive solutions.
10. Be an innovative and collaborative thought partner, continuously assessing support for all clients and determining new strategies or services that will better drive Quizizz onboarding, implementation, adoption, and impact.
11. Conduct engaging client calls, including new client kick-offs, back-to-school strategy sessions, executive business reviews, etc.
12. Prioritize outreach efforts to mitigate churn and position for expansion/growth.
13. Proactively inform leadership and account team partners of lifecycle risks & opportunities; when risk surfaces, project manage solutions-focused resolutions.
14. Consolidate user requests and communicate them to the product team about what they want. Be the voice of the user!
15. Flexible to work in US shifts (main focus on US schools with scope for expansion in future)

We believe that the following skills would make you a great fit for this role:

1. Excellent written communication skills and impeccable grammar.
2. We value your skills and work ethic more than the number of years you’ve worked, but you would likely need at least 2 years of experience in the field of customer success.
3. Experience in consumer products in the ed-tech sector is a bonus.
4. Working with CRMs such as Salesforce, Gainsight, or Zendesk

Benefits

The pandemic has changed work in many ways, especially by enabling remote work. Many companies have chosen to be remote first. At Quizizz, we work best in the office brainstorming using whiteboards, having conversations over coffee/walks, or overhearing a hallway conversation. Learning happens through osmosis. We understand that driving/ubering takes work in Bangalore. We’ll take care of the commute for you.

Beyond taking care of commute, we will cover health care benefits for you, your family, and your parents. We invest in our employee’s health and wellness. Through books and courses, we invest in their learning and development. Oh, and finally, we have healthy lunches, dinners, and a stocked pantry to snack on all day.

Quizizz is an equal opportunity employer and we believe that diversity is key to our success.