Qi Spine Clinic Hiring For Patient Counsellor Koregaon Park at Pune, Maharashtra Full Time

Company Profile:

We are India’s 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain, in both chronic and severe cases. Founded in 2011, we now have 21 clinics across 4 cities (Mumbai, Delhi, Pune, and Bangalore).

With over 200 spine specialists, and an expert orthopedic panel comprising of India’s leading spine surgeons, we are the world’s largest team of medical professionals dedicated to understanding, researching, diagnosing and treating spinal disorders.

We have a success record of 91% in treating even the most severe conditions and have delivered complete non-surgical recovery to over 8000 patients, who had been prescribed surgery. Our greatest win is the use of technology to eliminate the blind-spot in the detection of the cause of back pain.

Job Description

Handling the front desk of the clinic
Setting appointments for the patients with the doctors
Consult blocks must allocated to the Doctors as planned by the Zonal Heads
Ensure every patient completes 3 appointments in a week (except in cases where prescribed otherwise)
Handling invoices, cash management and payments from patients.
Patient Conversion & Retention
CRM
Should be aware about reconciliation and opening and closing of accounts
Maintaining excel reports for Payments. Should be thoroughly aware about MS excel
Should be able to handle accounts and cash management.
Should be good in handling different modes of payments and maintaining proper data.
Complaint Management
Reducing Cancellations and No-Shows through confirmation calls, rescheduling of appointments, follow-up calls, sms’, patient engagement
Raising the invoice and collecting the payments from the patients
Attending customer calls and providing them with the required information
Greeting/ hospitality with patients; Making conversations with patients to enable them get comfortable in the clinic
Doing follow-up calls, inquiring about their health when they are in the clinics, checking their feel about the treatment, greeting patients on their B’days, thanking patients who have referred other patients.
Previous Experience:

Minimum 1.5 years’ experience in handling the front office and Cash management (Healthcare industry).

Job Location: Andheri, Borivali & Santacruz

Qualifications & Skills:

Any HSC/Graduate
Must know Microsoft Excel
Must have good communication skills
Must be presentable
Must be able to work under stress
Software Efficiency
Shift Timing: 8:00AM to 4:00PM and 12 Noon to 8:00PM, (should be flexible with the shifts)

Job Type: Full-time

Salary: From ₹20,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Flexible shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Inside sales: 1 year (Preferred)

Language:

• English and Marathi (Preferred)

Work Remotely:

• No