Prudent Globaltech Solutions Hiring for Training And Development Coordinator Job at Hyderabad Full Time

Roles and Responsibilities

• Full ownership of the training programs within regions and sites from onboarding, to management, execution, and measurement of training to the global prudent standards.
• Work with global, regional and site leadership to assess, evaluate and prioritize training needs and requirements.
• Initiate/ approve projects for team and oversee planning process and delegation across teams and/or sites.
• Work creatively to solve operational capability and ability problems due to fluctuating R&O plans and hiring timelines.
• Learning Business Partner Conducts annual and on-going training needs assessment with BU Heads / HRBPs Proposes outcome-focused learning solutions with aims and mode of delivery. Interacts with internal SMEs and external trainers to design the curriculum; course and assessments. Manages the learning journeys and learner experience; governs the completion of all mandatory courses and executes domain/functional learning programs. Innovates to make learning joyful and impactful
• This role requires strong ownership and being aware of how training ability and delivery impacts upstream and downstream teams and processes (recruitment, ability planning and operations).
• Drive your teams to match learning needs with existing catalogue of learning content to ease delivery and completion of training and to deliver value to the overall business through training initiatives.
• Ensures all programs have clear measurement and success metrics, drives team to deliver value to the overall business through the ideation, execution, and delivery of overly complex training initiatives.
• Own, and be able to speak to, regional level data in business review calls.
• Take a data driven approach to understanding performance issues. Ensure your leaders are improving the quality and effectiveness of training and coaching at your sites for associates. Build relationships and influence site leadership teams to address issues that inhibit effective learning.
• Partner with different stakeholders to find opportunities to improve the quality of training and coaching, driving adherence to the global standard.
• High judgement decision making is needed for this role.

Desired Candidate Profile

• Should be a graduate in any stream.
• Contact Centre experience in training or operations is considered essential . Experience as a senior manager, successfully managing a number of teams and leaders of leaders, and supporting their success and growth is essential.
• Excellent verbal, written, and oral communications skills . Demonstrated success and experience with planning, creating, implementing, delivering, and measuring training across multiple sites.
• Communication skills for the purpose of knowledge transfer and skill development, including superior skills collaborating with subject matter experts and managers. Experience collaborating with global stakeholders, SMEs, front-line managers, and front-line employees.
• Knowledge of learning and training practices. Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)

• Learning/training certifications preferred.
• Experience with online learning/training. A resume that shows steady progression in Training/Learning Management for the last 5+ years including a senior leadership role – leader of leaders experience is essential
• Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings Ability to adapt well to fast-paced, yet ambiguous, environments with changing circumstances to set direction and strategy for the team. Desire to thrive in a dynamic, growing environment.

Perks and Benefits