Hi,

Job Title : Trainer (Revenue Cycle Management)

Location : Pune, India

Company Profile :

First Insight is a product based software development company based in Portland, Oregon (USA). It is also into information technology enabled services in the US healthcare domain. Our expertise lies in ‘Healthcare’ and ‘Insurance’. We are a forward thinking, visionary company that provides high quality software solutions, support, and training to nearly 1,000 ophthalmic practices in the United States. We have carved a niche in the health care industry with our high quality products: e-commerce solutions, practice management and electronic medical records software that are revolutionizing the field of eye care. MaximEyes EHR and Practice Management Software by First Insight is a complete solution that helps improve clinical decision making, enhance patient care, and empower doctors to operate a profitable eye care practice. We also provide high quality full cycle revenue cycle management solutions to healthcare practices all over the United States.

To know more about us please visit us @ www.first-insight.com Our major software development, technical support and service delivery happens from the Pune office. To meet our rapidly expanding business growth we need talented assets. ‘You donate us your talent and we’ll nurture a fine future for you’; that’s the FIC principle. We are hiring Trainers (RCM) for our facility in Pune. The details are as under:

Job Description and Essentials:

Imparting and delivering Voice and Accent training for employees across US Operations.

Technical and Practical knowledge in all the concepts of End to End RCM

Individual contributor role where he or she will be responsible for content development, content management, planning training calendar, creating training plan, working very closely with the Call audit team in identifying V&A and Soft Skills Improvement for core operations.

Delivering training on US Culture, voice and accent, language speaking etc. will involve class room (online) training as well.

Provide call monitoring of Agents on the floor, at times though voice coaches.

Worked extensively on Voice and Accent and American Culture as per process needs

Proficient in phonetics /Neutral Accent/Pronunciation, speech mechanism, vowel sounds and syllable stress in English.

Demonstrated excellence in:

• Training freshers for ‘Voice and Accent’ covering all aspects, through Train the trainer program.
• Designing training modules.
• Capable of wearing multiple hats, balance multiple tasks at hand with high level flexibility and able to quickly adapt to management directions to address any ongoing and changing business needs.
• Assessing the progress of the trainees by conducting weekly assessments.
• Developing contents for the training program.
• Conducting and supervising grooming check of the trainees.
• Counseling the slow learners to work on the areas of improvement.

Qualifying Criteria:

Excellent verbal and written communications skills

RCM Cocepts

Voice and Accent training

Behavioral training

Email etiquette and writing

Quality(Auditing- calls and emails)

Feedback and Coaching

E-Learning

Content Development

Prior experience as trainer with excellent communication skills

Excellent communication and presentation skills

Strong client and stakeholder management

Strong time management skills

Presentation skills – Excellent

Salary: Remuneration will be at par with the best industry standards; will not be a constraint for the right candidate.