Roles and Responsibilities

• Own the training of process and product for new hires.
• Drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team through effectiveness of product/process knowledge.
• Conduct New Hire Training and Refresher training on the floor.
• Conduct Call audits and provide comprehensive feedback.
• Ensure successful execution of training needs including resource planning and measuring program training effectiveness
• Monitor and ensure completion of daily training administrative work such as timekeeping, and other administrative tasks as required in a timely and accurate manner
• Scheduling training planner for BQ management and monitoring plan.
• Aid other work units when required, particularly in the quality management.
• Identify ways to improve process/product skills of teams and action accordingly.

If you are interested, kindly share your resume on [email protected] or Whatsapp your resume at 7982865271