NHT & floor Refreshers.Educating agents on the Process as well as Soft skills point of view. Conduct internal calibrations to improve the process.Handling Bottom Quartile and OJT. Rostering agents for team huddles and refresher training

Required Candidate profile

Maintain Training score cards for analyzing training needs.Content creation – Comic scripts PPT’s & interactive huddles. Conduct training assessments and PKT’s on the Floor.