Responsibilities:

• Responsible for conducting end to end training programs
• Excellent written, oral and presentation skills, as well as be proficient in MS Office products (Word, Excel, Visio, PowerPoint)
• Deliver classroom and blended programs that add value to the learner and their business area
• Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor
• Preparing and designing Training Materials
• Generates training reports
• Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc. (CORE Training)
• Respond and resolve issues arising out of interactions with Operations
• Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.
• Floor support as per the process requirements
• Coordination with different LOBs in preparation for TNA
• Feedback and session to conduct as per the requirement

Eligibility Criteria:-

• Graduate In Any Discipline
• Minimum 2 Years Of Work Experience in Training
• Ability To Work Flexible Schedules And Shifts
• Excellent Communication And Presentation Skills
• Customer centric experience
• Must have Laptop & Desktop with 4GB Ram & Window 10
• 4G Internet Connectivity with minimum speed of 18 to 20 Mbps
• Should be interested in a Work from Home and Work from Office setup.

Note : Subject Applying for the position “Process Trainer -BPO-Chat/Voice Process”

Drop your CV @ [email protected]

Address :- Aegis Customer Support Services Private Limited | 3rd Floor, Varun Towers II, Begumpet, Hyderabad- 500016, Telangana