Donor Counseling

1. Provides technical support to the donor services staff related to medical history questions and donor eligibility.

2. Follows up with donors who have had a reaction to the donation process. Completes appropriate reports as necessary

3. Performs donor counseling activities for donors who test reactive/ positive test results following their blood donation and includes the following actions:

a. Contact the donors by telephone or in writing to notify them of reactive test result

b. Send appropriate letter and written material based on the reactive marker

c. Perform on-site counseling for donors requiring personal interview

d. Maintain/ Organize counseling and notification records and files

4. Exhibits support of Prathama Blood Centre values, quality objectives and customer service standards at all times

5. Promote positive internal & external customer relations to benefit Prathama Blood Centre.

6. Serve as a resource for donor and public enquiries.

7. Responsible for employee vaccination program.

Patient Counseling

1. Guide patient relatives in detail when they approach Prathama for Blood.

2. Get Patient Feedback form filled and analysis of the same for areas of improvement of services

3. Motivate patient relatives to donate blood or organize blood donation camps

Miscellaneous

1. Thalassemia counseling during Thalassemia testing camps under supervision of Medical Officers.

2. Entry of donor, defer & patient feedback form in software

3. Perform other duties as assigned and qualified to perform

Job Type: Full-time

Schedule:

• Rotational shift

Education:

• Master’s (Preferred)