Company Description

Phygitech Learning Solutions is a leading immersive learning solution company based in Gurugram that empowers teachers and learners to enable a joyful learning experience. The company believes in collaborating with domain leaders to bring the best solution at an optimal cost to its customers, creating more value for stakeholders. Implementation is key to achieving success and that’s where Phygitech steps in – endeavoring to create an appropriate solution for learners that meets the aspirations of teachers and learners so as to make learning joyful and experiential leading to better learning outcomes.

Role Description

This is a full-time Technical Support Engineer role, located in Gurugram with some flexibility for remote work. The Technical Support Engineer will be responsible for troubleshooting technical issues, providing analytical support, and delivering excellent customer service and support.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Service skills
• Excellent written and verbal communication skills
• CNA/CCNA certifications or equivalent