Job Description

Candidate Eligibility:

Candidates should be comfortable in field work.
Good written and verbal communication.
Customer-service focus.
Work Experience on helpdesk support, tech support, non tech support, software support

would be required

Roles and Responsibilities:

Can visit our Restaurant Partners in Field
Provide service and customer support during field visits
Install our POS software in their System / Device
Give training about our product to our client
Diagnose errors or technical problems and determine proper solutions to resolve their queries
Build positive relationships with customers
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network

configuration

Ask customers targeted questions to quickly understand the root of the problem
Communicate with clients through a series of actions, either via phone, email or chat, until

theyve solved a technical issue

Ensure all issues are properly logged
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help

Desk Technician or similar role

Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Skills Required:

Prerequisites:

Specialization:
Teaching
Role:
Other
Industry:
IT-Software

Petpooja Hiring for Merchant Trainer & Technical Support Executive Job at Pathankot Full Time

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