About Us: Paytm is India’s leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team: Our Team delivers Key support services to all Major Accounts that Paytm is holding. Which includes all Post Live concerns such as Device Issues, Pay-out and Recon Issues, Invoicing , Profile changes , Transaction related concerns.

About the role: The role is multi-functional and involves working with Business, Finance, Revenue Assurance and On-boarding over WhatsApp Chat process and Emails, Also we introduced the Inbound calling process for our Enterprise Merchant for direct connect and immediate solutioning. The role key essence to showcase the right creatives/communication at the portal that help meets business objectives and ensure a seamless experience for customer.

Expectations/ Requirements :

• Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants’ payment-related concerns.

• Work closely with the development team and provide recommendations for back-end tools that improve customer service;

• Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends.

• Should be open to work 6 days in a week and weekly off would be on roaster basis.

• Should have experience in handling and working on 40-50 emails or Inbound calls (30-40) Approx. based on scenarios., which will also be a part of the KRAs.

Superpowers/ Skills that will help you succeed in this role :

• Oversee day-to-day operation

• Listen to team members’ feedback and resolve any issues or conflicts

• Should be proficient spontaneous in Hindi/English

• Should have knowledge of Fintech terms or would have worked with any Banking / financial group.

Qualification : Any Graduation

Why join us?

● A collaborative output driven program that brings cohesiveness across businesses through technology.

● Improve the average revenue per use by increasing the cross-sell opportunities.

● A solid 360 feedback from your peer teams on your support of their goals.

● Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!