JOB DESCRIPTION
As a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal teams to define quality metrics. Additionally gain exposure to some of the complex tasks within the job function.
Occasionally directed in several aspects of the work. Work under this role will not be limited to regular office hours and working days. Any other tasks & responsibilities assigned by Management
KEY ROLE AND RESPONSIBILITIES:
Person Specification:
Salary offered: As per company norms.
Applicants with relevant work experience in quality analysis domain would be given priority.
Job Type: Full-time
Salary: ₹20,000.00 – ₹35,000.00 per month
Schedule:
Ability to commute/relocate:
Experience:
Speak with the employer
+91 9099040577
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