Optum Hiring for Training Supervisor Job at Hyderabad, Telangana Full Time

Primary Responsibilities:

• Lead a team of trainers / learning partners to execute Learning solutions team’s initiatives and meet goals
• Handle end to end Internal trainings across the locations
• Define goals / KPIs aligned with the business goals and strategy and execute learning initiatives to meet these goals
• Serve as a learning & development consultant to BU Heads, partner with Engagement managers to understand their learning and development requirements, plan and implement learning solutions that address their needs
• Implement training plans in the engagements, drive performance and career management initiatives through individual development plans of employees
• Analyze business learning needs through assessment of competency gaps, performance metrics, employee surveys and voice of the customer
• Assist in building a learning & development curriculum based on the needs identified, aligned to the competency framework within the organization
• Drive adoption of various learning solutions including classroom, e learning and new age innovative technology driven learning methodologies
• Measure effectiveness and outcome of training solutions, justify ROI on training spends
• Define learning & development metrics and create dashboards and present them in management reviews with actions for improvement
• Facilitate and deliver trainings on diverse leadership and professional skills for mid to senior managers in the organization
• Ensure learning & development processes are aligned to the standard operating procedures achieve full compliance in internal and external audits
• Manage new hire, refresher trainings and compliance based behavioral training to new and existing operations employees
• Coach, counsel, and monitor trainers based on their needs
• Training need identification and analysis
• Maintain a keen understanding of training trends, developments, and best practices
• Robust communication & collaboration with the US counterparts and internal departments; Ops, HR, Quality
• Ensuring audit guidelines adherence & readiness
• Creates coaches/ mentors, and provide feedback to them on a regular basis
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate background
• Experience of working with US based clients
• Experienced in US Healthcare Laws and Regulations
• Proficient on general use of MS Applications – Word, Excel, Powerpoint, OneNote
• Proficient use of MS Teams, WEB-ex and other video conferencing tools to conduct virtual training
• Proficient on the use of training technology tools (Teams, KMs, Sharepoint)
• Proficient on SOP creation, understanding flowcharts and Gantts
• Process Knowledge – demonstrate knowledge of product, process, tools and SOP knowledge inclusive of knowledge of applicable operational platforms (e.g., workflows, procedures, systems)
• Proven excellent communication skills, both written and verbal
• Proven time management, task organization and prioritization
• Proven adaptable to change and work seamlessly in ever changing environment
• Proven working independently and in a team environment