Opening ForTraining & Quality Manager – Ahmedabad location
Intrested candidate share cv on [email protected] or 22-40697712 / +91.8591195141
Job Purpose
1. New hire training – Responsible for Training of all new VRM/PB/IRM Staff at the Unit on behavioral skills, Products-service & income, Processes- sales & service, sales conversation skills and Policies of the Bank to ensure best in class customer experience & productivity.
2. Mandatory certification – To ensure all new joinees are NISM and IRDA certified within stipulated no. of days.
3. Improvise on quality through re-training – To ensure high quality of product, sales and process knowledge amongst all staff in the Unit through effective refreshers as per defined timelines and standards.
4. Knowledge levels – Ensure Best in Class Scores and Attendance across various Tests / Checks conducted.
5. Written communication – Ensure top class documentation of CRM to leave a trace of past interactions with the customers.
6. Complaint quality management through complaints RCA followed by feedback.
7. Project management manage sales and process projects, conduct UAT testing.
6. To drive a culture of high quality, focus on top class customer experience and professional discipline amongst the entire team of VRMs/IRMs to ensure top class NPS is driven through a Customer first culture.
7. Compliance adherence – To ensure strict adherence to Quality parameters in terms of relationship building, service delivery and process.
8. Analyze reports, updates, errors percentage, trends across tests, monitoring, audits checks and focus on continuous[ZF1] improvement through training and coaching.
9. To ensure VRMs/IRMs focus on sales & relationship building through innovative training delivery methods for absorption and implementation.
10. Report to Sr. management on VRM/Pbs/IRMs performance and design corrective steps to avoid repeat of error and step up improvement plan.
Job Responsibilities(JR) : 6 8 Areas
Actionable (4-6)
New hire training across all VRM/IRM/PB staff
– Minimum one collective formal meeting in a week.
Good at net-working
Should know Gujrati
Intrested candidate share cv on [email protected] or 22-40697712 / +91.8591195141
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