DESIGNATION : Trainer II

LOCATION : Bangalore

YEARS OF EXPERIENCE : 3 Plus years

Key Responsibilities:

• Responsible for providing day-to-day functional direction to agents within the program

training classroom environment, including student progress monitoring for the duration of

training, providing coaching and developmental feedback and readiness recommendations

• Utilize effective presentation and facilitation skills including creative training techniques and

adult/accelerated learning techniques using a variety of training delivery modalities in a

classroom environment

• Prepare and present training materials through classroom learning, hands on

demonstration and supporting activities

• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition agents from training to production

environment, ensuring competency levels meet the business standards

• Maintain relevant product knowledge for each workflow by processing apps, attending

client and cross functional meetings (as needed) and side by side observations

• Ensure effective, consistent communication with managers, peers, and other resource

groups

• Recommend curriculum modifications to Training Manager/Supervisor on the basis of

internal customer feedback and/or Training Needs Analysis

• Participate and contribute to continuous learning culture by maintaining engagement on

change management, product and services releases, policies, processes, and procedures

Desired Skills:

• Proven experience in training methodologies and soft skills (communication skills, critical

thinking, time management, team building, etc.)

• Excellent oral and written communication skills
• Proficient in Microsoft Office & Google Sheets & Slides
• Ability to multi-task, prioritize, and meet timelines of deliverables
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships
• Flexibility to work in a 24X7 environment (night shifts and weekends basis scope)
• Must be flexible to being up skilled on VASS & quality
• Must have excellent presentation and communication skills.
• Should be able to drive key performance metrics related to Operations via trainings
• Sound knowledge of process