Role: Success Coach Manager (Retention, Engagement)

NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). The startup is backed by Orios Ventures, Better Capital and marquee angels, including founders of some of India’s unicorns.

NxtWave is an official partner for NSDC, under the Ministry of Skill Development & Entrepreneurship, Govt. of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Govt. of India, and Startup India. The startup has received accolades as ‘The Greatest Brand in Education’ in a research-based listing by URS Media, a leading international media house.

By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention, and greater outcomes.

NxtWave now has paid subscribers from 450+ districts across India. In just 2 years, CCBP 4.0 learners have been hired by 1000+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.

Scale at which we operate on tech level (as on July 22)

• 50 Cr+ learning minutes spent
• 12 Cr+ Code Runs
• 2Bn.+ API Requests Handled by our servers

Know more about NxtWave: https://www.ccbp.in

Read more about us in the news – Economic Times | The Hindu | Yourstory | VCCircle

Responsibilities:

• Lead and manage a team of Success Coaches, ensuring they’re well-prepared to guide their allotted students. Provide ongoing training, feedback, and resources for guiding students effectively.
• Create specific plans to boost Success Coach effectiveness, focusing on engaging students, completing courses, reducing dropouts/churn.
• Regularly assess Success Coaches, provide guidance, implement feedback channels and monitor progress of students & success coaches.
• Taking responsibility for the team outcomes, performance and efficiency, reach monthly team outcomes for student retention & course completion.
• Make sure students consistently learn with the help of Success Coaches and stay on track with the course.
• Handling escalations from time to time and improving customer experience.
• Analyzing and sharing active feedback and trends about the learners behavior, pain points, challenges to product teams to improve customer experience.
• Take ownership of the student’s learning journey from onboarding to placement preparation.

Qualifications and Skills Required:

• Strong communication skills in English (Verbal and Written)
• 1-2 years of experience in Customer success or Customer support roles
• Leadership skills with the ability to motivate and guide a team towards achieving collective goals.
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively
• Problem solving and growth mindset.
• Must be strong in handling objections
• Person who is very dedicated, works hard, and is very determined.
• Work experience with ed-tech companies will be an added advantage.

Languages:

• Excellent Proficiency in English
• Native language: Telugu

Work Location: Work From Office. Office located in Hyderabad

Working days: 6 days a week

CTC: 6-8 LPA

Work Timings: 10:00 AM to 8 PM