Role & responsibilities

Team Lead Housekeeping & Security Services

The candidate should have relevant experience in facilities management in the area of housekeeping and security services with in-depth knowledge.

Should have good communication skills and be able to speak English, Hindi and Local language.

Must have team management skills. Candidate should be able to control and manage the cluster and locations pertaining to housekeeping and security services, supervise / monitor the movement of the security guards and Housekeeping Candidates at the allocated sites.

Managing the day-to-day activities and operational issues related to the sites in coordination with the Branch team, Divisional manager, cluster head and SME.

Motivating the team to achieve organizational goals.

Conducting training for the team members to maximize their potential. Conducting trainings to the branch Regional In charge, Admin Officer, Principals and other Admin team pertaining to standards and Policies.

Empowering team members with skills to improve their confidence, product knowledge and communication skills.

Conducting monthly and quarterly performance reviews of vendors and Branch performance.

Single Point of contact to oversee policies and procedures pertaining to Housekeeping and security function for the given cluster of schools & Colleges in the State

Reports to Housekeeping and Security SME on present complaints, operational status, improvement opportunities, Trainings conducted in all branches in terms of Housekeeping and security function.

Coordinates with the internal team for Annual, Half-Yearly, Quarterly, Monthly, Weekly, Daily review procedures. Ensure all planned reviews are conducted as agreed and the report shared with the SME.

Regular review with SME and highlight operational discrepancies related to branches.

Ensures that team members, vendors meet compliance guidelines and other defined SLA requirements.

Coordinate for all operational aspects with internal and external stakeholders at deployed locations. Ensuring timely submission of Invoices, WEFs, Attendance to the Corporate Office.

Reviews all MIS such as Logbooks, Checklists, log sheets, Reports on a regular basis to ensure smooth operations.

Implements safe work practices related to Housekeeping and security function in coordination with the management.

Responsible for submission of reports and attend regular scheduled meetings with SME.

Ensure and implementation of all accepted mitigation plan on time.

Periodic visit to branches as per the allocated clusters to oversee implementation of all operational, related checklist, procedures to uplift of housekeeping and security standards.

Any job assigned by SME to be taken up for timely closure and be responsible to report the status back.

Preferred candidate profile

Key Expectations from this role:

Excellent in Resolving Issues related to housekeeping and Security services and maintaining high level of standards. Good at MS Office and Excel.

Graduate with relevant experience in facilities management

Experience in handling multiple sites/locations preferably in Facility management, General Administration, IFMS, Operations with Ownership, Leadership & Great communication

Candidates must be willing to travel as per the given Cluster.