Purpose

Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling. Will be part of Call Centre Team.

Duties & Responsibilities

Handling counselling via multiple channels including telephone calls, chats, emails and social. In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by NMIMS

Provide comprehensive counselling to the prospect

Working with telephony and CRM systems

Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets

Any other work / responsibility as assigned by the HOD from time to time

Experience

3 to 5 years of relevant work experience.

Previous experience working as a counsellor in an education institute preferred

Skills & Abilities

Good English language ability

Good English Communication Skills

Ability to speak clearly and articulately

Ability to manage complaint calls with a calm disposition

Patience

Some amount of knowledge of call center systems such as telephony systems, CRM Databases and computer

Willingness to learn and understand all the products and services offered by the organization

Ability to multi-task

Qualification: Graduate

Location: Mumbai