Nayi Disha Hiring For Counsellor- Parent Outreach at Gachibowli, Hyderabad, Telangana Full Time

Parent Outreach Specialist/Counsellor

Nayi Disha Resource Centre is a non-profit organization with an online resource centre, committed to educating, empowering and supporting families touched by Intellectual and Developmental

Disabilities (IDD) such as Autism, Down’s Syndrome and Cerebral Palsy. We equip caregivers with relevant information to improve their caregiving abilities, expand the list of care/ education/ therapy options available, and empower them to become stronger advocates for their wards. We bridge the information gap and empower caregivers, through our unique web-enabled and mobile-accessible web-portal ( www.nayi-disha.org) and have created a community of 6000+ caregivers and providers.

Role: Parent Outreach Specialist/Counsellor- Helpline

Location: This is a full-time employment position. With COVID situation, however, it will be WFH position for the next 6 months. If it is safe and we reopen offices, we would like the candidate to be in Hyderabad and open to possible travel to other cities/small towns across India. Candidate should be willing to work continuously on phone and WhatsApp to connect with families.

A great opportunity for anyone interested in advancing their experience in the social sector, especially on developmental disabilities. The candidate will have the opportunity to counsel families, create local communities and facilitating parent training programs.

Primary Responsibilities

1. Parent Counselling: o Engage with parents/families on their queries and information needs o Support through our phone helpline and chat tool (tawk.tool), website, phone, WhatsApp and other means of conversation o Help them navigate and find necessary information and make necessary connects o Counsel and guide parents as necessary o Track the data diligently on these conversations and follow-up with the caregivers.

2. Facilitating online support groups
o Ensure every raised query is answered o Provide suitable information, call and answer parent query o Facilitate support groups to ensure interact amongst parents o Help group members open up and discuss their concerns

3. Conduct Parent Support group meets/Training webinars o Identify topics of interest and conduct support group meets every fortnight o Facilitate conversations amongst parents o Document the event on participation and feedback o Work continually to encourage parent participation for support group meets

Conduct parent training webinars

Record the session, input parent data, feedback, ensure closure of parent queries

Nayi Disha Resource Centre is a public society with registration no 1319/2015 under the Andhra
Pradesh Societies Registration Act., 2001

4. Content Creation o Ideate and develop high-quality articles, slideshows, audios and videos for parent education and support o Ideate infographics and presentations o Proof read translated information in Hindi/Marathi/Telugu

The challenge :

How and where do you reach out to caregivers of young children with IDD and provide them with information and connect them to a network who can help them make informed decisions. How do you guide caregivers to seek answers for their questions which are often complicated and unique and steer them to the right place where their questions can get answered? How do you document the interventions and impact of Nayi Disha and the feedback from caregivers and communicate it so that Nayi-Disha can use this to further its work.

What is in it for you?

Nayi-Disha is an upcoming organization where we are still learning and innovating .If the idea of solving real life problems interests you, with complete freedom to come up with your own solutions and check for impact this is the place for you. You get to facilitate support groups, counsel caregivers and create these self-sustaining platforms for caregivers of children with IDD. This support for caregivers is high impact work because its reflection can be felt directly on their children with IDD. You will be playing an important role in shaping up of an entire NGO. Mentorship from the small but talented team with corporate, academic and social sector background.

Desired Profile

• Masters degree in psychology or a degree in Special Education
• Experience in Intellectual and Developmental Disabilities domain is a must
• Counselling skills and ability to be a listener.
• Good oral and written communication skills. Ability to make conversations with caregivers on very sensitive topics related to their child’s health and disability.
• Ability to maintain confidentiality of all business information including parent data and respect their privacy
• Strong computer skills (i.e. Excel, Word, PowerPoint, Outlook, Access)
• Ability to set priorities and multitask, has to be a self-starter and create tracking mechanisms for own work
• Organized and detail oriented
• Ability to analyse data
• Proficient with Hindi apart from English and knowledge of additional local language Telugu,

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 – ₹360,000.00 per year

Schedule:

• Morning shift

Ability to commute/relocate:

• Gachibowli, Hyderabad – 500032, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Counselling: 1 year (Preferred)