telecaller’s job description includes: Making calls Telecallers make outbound calls to potential customers and inbound calls to handle customer inquiries. Promoting products and services Telecallers explain product features, benefits, and pricing to potential customers. They may also ask for orders over the phone. Building relationships Telecallers build rapport with potential clients and foster relationships with existing clients. Documenting interactions Telecallers maintain accurate records of customer interactions and document customer feedback. Following up Telecallers follow up with customers to provide new products or services. Adhering to guidelines Telecallers adhere to organizational guidelines and methodology while telecalling. Generating sales Telecallers generate sales by making cold calls to active or old clients. Routing opportunities Telecallers route opportunities to the relevant department for further development and deal closure.