Full Job Description
Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling. Will be part of Call Centre Team.
Duties & Responsibilities
Handling counselling via multiple channels including telephone calls, chats, emails and social. In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by NMIMS
Provide comprehensive counselling to the prospect
Working with telephony and CRM systems
Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets
Any other work / responsibility as assigned by the HOD from time to time
3 to 5 years of relevant work experience.
Previous experience working as a counsellor in an education institute preferred
Skills & Abilities
Good English language ability
Good English Communication Skills
Ability to speak clearly and articulately
Ability to manage complaint calls with a calm disposition
Some amount of knowledge of call center systems such as telephony systems, CRM Databases and computer
Willingness to learn and understand all the products and services offered by the organization
Ability to multi-task
In 1981, Shri Vile Parle Kelavani Mandal (SVKM) established Narsee Monjee Institute of Management Studies (NMIMS) to meet the growing demand for management education. In 2003, NMIMS was declared a deemed to be university under Section 3 of the UGC Act 1956. The Vision of the University is to be a globally admired University by 2030. The Mission of NMIMS is to emerge as a Centre of Excellence, best in class in India and Asia and yearning to be the best in the world by 2030.
With the legacy of 40 years, NMIMS has grown to being not only one of the top-10 B-schools in India but also emerged as a multi-disciplinary, multi-campus University at Mumbai, Navi Mumbai, Indore, Shirpur, Dhule, Bengaluru, Hyderabad and Chandigarh and seventeen constituent schools that include Management, Family Business, Engineering, Pharmacy, Architecture, Commerce, Economics, Law, Science, Liberal Arts, Design, Performing Arts, Mathematical Science, Agricultural Science, Hospitality Management, Branding & Advertising and Distance Learning. In addition, we have nine Centres of Excellence as well at the University.
The consistent academic quality, research focus, faculty from top national and global institutes and strong industry linkages at NMIMS have placed it amongst the nation’s prime centres of educational excellence and research today. More than 17000 students and about 750 full-time faculty members, 10 faculty members with Fulbright Scholarship and Humboldt International Scholarship for post-doctoral researchers are part of India’s most sought after academic community.
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