ACADEMIC IMPLEMENTATION

• Build capacity by training and coaching school leaders, academic coordinators, and teachers in NALANDA LEARNING partner schools to drive implementation of NALANDA LEARNING academic system that delivers excellent student outcomes.
• Support and monitor NALANDA LEARNING academic system execution in partner schools through regular observations and data- driven conversations.
• Create and share excellent and meaningful reports at regular intervals to showcase student and teacher performance and interventions that are carried out for school development

SCHOOL DEVELOPMENT

• Building strong relationships with school owners, principals, academic coordinators and teachers and invest them in the implementation of the academic system.
• Work closely with stakeholders in partner schools to co –create and execute school development plans that help them achieve the desired student outcomes and grow the NALANDA LEARNING program support.

PROGRAM SUPPORT

• Collaborate with other functions in the organization to effectively solve problems that hamper partner school experience with NALANDA LEARNING.
• Proactively gather insights from the field and feed them back internally to improve NALANADA LEARNING academic system.

DEVELOP CUSTOMER SUCCESS PROGRAMS

• Creating a hassle free onboarding process with clients for a smooth transition and user experience
• Developing long term strategy of customer – centric methods with the customer success team to set expectations and desired goals by tracking, engaging and building personalized relationships with customers.
• Segmenting and scaling the customer success efforts to help deliver a high quality of personalized services by mapping customized plans with shared goals