• Bachelor’s degree or equivalent
• 1-2 Years Human Resources or data related field
• Strong written communication skills in English (English required) 
• Knowledge and understanding of Local policy  
• Passion for building effective HR processes and data analysis that deliver exceptional user experiences for teammates 
• Demonstrates an understanding of end-to-end user experience for HR processes  
• Uses existing procedures to solve routine or standard problems Business driven team-oriented demeanor and a willingness to pitch in whenever needed 
• Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed 
• Applies sound judgement and discretion with sensitive information, escalating when appropriate   
• Effective listening and growth mindset to service a diverse employee population 
• Commitment to continual process improvement  

Preferred: 

• Experience within SuccessFactors and ServiceNow  
• Familiarity with customer service tools, system and methodologies 
• Experience managing Shared Service Center operations tasks  
• Bi-lingual capability (English and other language) preferred