Job Description – Operations Manager Masai School, a funded EdTech start-up is on a mission to pioneer a new model of accessible higher education with no upfront costs and where the school invests in the students instead of the other way around

We are rethinking learning so that we can address the needs of both students and employers in tandem

Masai school offers intensive & immersive courses that impart technical skills and soft skills they need to launch a new tech career

We offer both full-time and part-time courses to our students. We are looking for an Operations Manager to join our team and take on responsibility for providing a best-in-class experience for all Masai school applicants while helping them navigate the process of making a life-changing decision

You understand and represent the Masai school Core Values: Trust, Transparency, empathy, and student success outcome.What is expected out of you?Enthusiastically handle the day to day operations at Masai, which involves interacting with the Curriculum team and Admissions team Exhibit empathy and passion to help students in the challenges they face while chasing their dreamExhibits very good planning skills for conducting the teaching sessions and the weekly sessions with the help of faculty and teaching assistants.  Exhibits superior Analytical and Problem solving skills for monitoring the performance of running batches and implementing actions to improve the learning experienceExhibits professionalism throughout periodic interactions and communications with students including emails, phone calls, and text messagesMaster the use of internal systems and applications to become more efficient in your daily activitiesDemonstrate empathy for the struggles and challenges our students have undergone.Ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.What you will need to bring0-3 years of experience in Operations/ Project/Program management – this position is more of an associate-level position.Very good Excel skills. High standards of excellence and attention to detailYou enjoy technology, comfortable using (CRM systems, MS office & G Suite) to optimize for efficiency and success.A growth mindset: you’re always looking for ways to improve yourselfDetermination to persevere through challenges and adversity, Confidence and ability to learn and use new tools and systemsTo be organized and methodical- we’re a startup with lots of moving pieces and you must stay on top of themWe’re looking for passionate, talented people who want to change the way the world thinks about higher education and unlock human potential, regardless of circumstance.A successful candidate will beComfortable with handling data and observing trends for future course of actionOne who demonstrates strong empathy towards the challenges faced by students.Believes strongly in streamlined communication, preferably written communicationMaster at getting things done through cross-functional interactionsHighly organized with a distinct propensity for timeliness and professionalismPassion to deliver the highest levels of customer service at all times.Ability to work extended hours as and when the situation needsMust be a team player with the ability to work independently, prioritize tasks, andmeet targets/deadlines.Why join us?You will be working with a seasoned team with access to the best resources

Our industry has seen exponential growth over the last few months, and we are poised to forever disrupt the way education institutes work!All other start-up benefits such as independence, growth opportunities, chance to make the world a better place, etc

And ESOPs.