Marmon Holdings, Inc. Hiring For Consumer & Customer Insights Manager at Satpuli, Uttarakhand, India Full Time

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we’re committed to attracting and retaining top talent.

Marmon Retail Solutions (https://www.marmonretailsolutions.com ) is part of Marmon Holdings owned by Berkshire Hathaway. We have a portfolio of 9 businesses in North America, UK and Europe that work with our retail customers to provide products and services to improve their shopper’s experiences. We serve a wide range of retail channels including grocery, mass, c-store, drug stores, and specialty retail.

What We Do

Our work is focused on helping ensure that the retail industry continues to thrive. We apply decades of industry expertise to help our partners make progress, employ more enlightened ideas, implement new or experimental methods, and focus on continuous improvement. We embrace our customer’s vision and work together with common purpose and shared goals. Our solutions support every aspect of the retail store setting from the warehouse to the customer’s house, and everything in between. Our portfolio of brands works together to handle every aspect of the retail experience.

How We Do It

• We challenge ourselves.
• We challenge the status quo.
• We look ahead, studying the ever-changing needs and growing demands of consumers.
• Generously, we share our knowledge and experience to solve complex challenges.
• We commit, every day, to helping our retail partners secure their place in the future of retail.

POSITION OBJECTIVE:

Marmon Retail Solutions is looking to accelerate growth through innovation efforts that are rooted in a deep understanding of our retail customer’s evolving needs. Under the direction of the Director of Front-End Innovation, this role will leverage market research best practices to generate consumer and customer insights. This role will support the front-end development by helping to identify opportunities in the retail innovation landscape, building research plans to size and identify key opportunity areas, and translating those insights into an action plans for development.

POSITION RESPONSIBILITIES:

• Manage consumer research projects from project scoping to final presentation focusing on providing insights that will have a significant impact on business decisions.
• Employ the best research method(s) including managing research agencies based on research questions, timeline and resourcing.
• Vet and manage external vendors to implement consumer research and ensure projects are on time and within budget.
• Translate consumer and customer insights into meaningful actions to inform product priorities and platforms. Produce ad hoc analysis around consumer behavior with existing tools.
• Execute voice of customer (VOC) activities and tools in partnership with business units.
• Communicate results and opportunities in clear, concise, and compelling ways to all levels of management. Deliver impact, as measured by changes to the product design and development roadmap.
• Trends: Build consumer and customer driven focus in the organization by bringing customer insights and trends into portfolio innovation strategy work to build growth platforms. Understand consumer trends, customer motivation and incorporate them in research activities and ideation session as well as strategic roadmaps
• Tools: Manage and maintain internal and external customer and consumer market research tools, including training others on use of tools and sharing of best practices.
• Maintain competitive intelligence database
• Travel up to 25% of the time.

EDUCATION & EXPERIENCE:

• College degree in marketing, or related field.
• 8 or more years’ experience in R&D/marketing, with a background in innovation and consumer insight as well as strong business acumen
• B2B marketing experience preferred.
• Experience with retail through retailer, manufacturer, broker or similar affiliation. Preference is for experience with grocery, mass, and special retail channels.
• Experience coordinating with vendors and leading projects with third parties.

Skills & Abilities

• Strong knowledge of market research methodologies and processes, and market research vendors.
• Strong problem-solving skills, especially in leveraging data and analytics for decision making. Must be detail and quality orientated.
• Persuasive and clear oral and written communication skills. Ability to craft and communicate a concise, compelling story for the highest-level executives.
• Ability to dive deep into both qualitative and quantitative data to understand customer motivations, problems and delighters in order to bring forward new insights that generate product innovations.
• Self-starter who enjoys working in a dynamic work environment, independently and with groups, to achieve optimal performance
• Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
• Strong team player, creative, & results driven. Capability to work with cross functional teams
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.
• Demonstrated ability to convey complex technical issues in an easy-to-understand format.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.