Job Description – Admissions Counsellor- USA/UK/Canada

About Company & Job Purpose

Summary: Manya Education is the largest partner of The Princeton Review globally, (Founded in 1981, The Princeton Review headquartered in New York, is a part of ST Unitas, South Korea’s largest ed-tech company). It offers an end-to-end eco-system for all higher education requirements for students in India with an ever-growing network of 40+ centres across PAN India and omni channel presence having delivery across mobile, web and classroom. Manya Education has established itself as one of the leading organisations in test preparation, academic tutoring and admissions to the world’s top universities.

Key Deliverables

∙ Achieve defined individual revenue targets.

∙ Fulfil Sales Management requirements as per audit scorecard.

∙ Achieve expected learning and development assessment scores and certifications. Key Responsibilities

∙ Provide Pre- sales counselling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, house calls, etc.

∙ Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.

∙ Ensure benefits and advantages of enrolment are shared with students to encourage conversions.

∙ Promote the outreach programs among the student community.

∙ Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.

∙ Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.

∙ Work closely with cross functional teams such as research, counseling, editing, SnQ, IT and Finance and ensure IT related process compliances.

∙ Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per the TAT.

∙ Coordinate with respective team for the product services and seek support for second level counselling.

∙ Be responsibly proactive in up-selling and cross-selling relevant products. ∙ Maintain inventory of student’s kit and ensure timely issuance as per process. ∙ Be proactive in reviewing information on various courses, colleges, test prep products,

application process, deadlines, Visa, travel arrangement, legal requirements, documents etc.to be able to propose accurately and address questions.

∙ Coordinate with respective team for the product services and seek support for second level counselling.

∙ Be responsibly proactive in up-selling and cross-selling relevant products. ∙ Support Centre Manager in grievance management.

∙ Ensure efficient & appropriate communication with students related to batch details, timelines and updates.

∙ Be proactive for self-development initiatives by participating in trainings and certifications. ∙ Owning the entire lifecycle of each student at each stage, maintaining database and to be able to extract reports.

Competency

Proficiency Standard Required

Compliance and maintenance of Standards (SOP)

Proficient

Product Knowledge

Expert

English Language proficiency – Spoken

Expert

English Language proficiency – Written

Proficient

Influence decision making process of the clients (Internal & External)

Expert

Competitive Intelligence

Evolving

Counselling Skills

Expert

Appreciative inquiry

Proficient

Interpersonal Skills

Proficient

Ability to use online resources (Internet)

Proficient

Working in ERP environment

Proficient

MS Office Suite

Proficient

Specifications

Educational Qualification: – Essential – Graduate

Experience: – 2+ Years

Department: – Admissions

Level of Impact: – Centre

Reports to: – AGM-Admissions

Type of Employment: – Full Time

Job Type: Full-time

Salary: Up to ₹700,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Jayanagar, Bengaluru – 560011, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Counselling: 1 year (Preferred)

Speak with the employer
+91 9594376855