Manager – Sales Training – BFSI Hiring for Job at Faridabad, Bhopal, Chandigarh, Kolkata, Haryana, Gujarat, Andhra Pradesh, Maharashtra, Chhattisgarh Full Time

Manager – Sales Training

KEY RESPONSIBILITIES :

– Conduct training modules for Agent Advisors and ADMs

– Conducting induction and on-boarding training programs

– Training on selling skills

– Training on all MLI Insurance products and processes

– Training on all MLI Digital tools and Assets

– All other training programs as outlined in the Agent and ADM learning journey

– Conducting GID’s and IID’s

– Conducting PRP and FOD as and when required

– Conducting training in blended delivery format

– Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings

– Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions

Administrative :

– Manager-trainer to drive adoption of the digital learning platform across all roles

– Responsible for driving digital assessments amongst Agents and ADMs

– Responsible for driving self-learning among Agents and ADMs

– Responsible for calendarizing and effectively planning all training sessions with the OH / OHs

– Responsible for delivering all training adhering to the training calendar designed

– Responsible for driving business performance of all learners

– Responsible to drive attendance to all training sessions

– Responsible to capture attendance in TMS/ELM within the stipulated time defined

– Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office

– Responsible to plan travel for training sessions in various locations as required

Look after training logistics :

– Schedule training sessions

– Ensure wider participation of agents in programs

– Ensure set-up of SMART Classroom is in place before commencing a session

Monitor progress of agents on a continuous basis :

– Seek regular feedback from agents, Sales Managers, Partner and Managing Partner

– Ensure that agents follow moral and ethical standards when dealing with clients

– Monitor Agent development

Update training material :

– Review present training material

– Scan environment

– Incorporate feedback from Agents, Customers, SMs, Ps, MPs

– Ensure that the agents get updated and continuous information on MLI products

– Facilitate self- development of agents

MEASURE OF SUCCESS :

– Participant feedback

– Number of days of training

– Customer survey rating

– Pass percentage of agents

– Digital adoption / adoption of digital learning platform

– Pass percentage of Agents in IRDA exams

– Attendance of Agents and employees in training sessions

– Activating agents month-on-month against the target

– Compliance on IRDA requirements

– Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM

– Reduction in training cost

– Awareness level of agents on competition

DESIRED QUALIFICATIONS AND EXPERIENCE

a. Graduate/P.G in any discipline

b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

KNOWLEDGE / SKILLS / ABILITIES :

Competency Level :

– Result Orientation 5

– Working With & Through Others 4

– Innovation 5

– Customer Centricity 4

– Technical Expertise 4

– Business Acumen 4

– Impact & Influence 4

– Communication 4

– Role Modelling Core Values 4

– Strategic Planning & Execution 4

– Learning ability

– Logical thinking

– Must be able to motivate agents

– Should be self motivated, self starter