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Maersk Hiring For Senior Specialist DnD at Chennai, Tamil Nādu Full Time
Has a good knowledge of the Sales process, potentially within special
sales area(s). Ensures that sales requests are prioritised in correct
order. Ensures a smooth flow of requests and that SLA’s are met.
Adheres to Quality of requests and performs RCA of any error caused.
Acts as a single point of contact for Stakeholders/frontline sales.
Maintains and reports on weekly productivity, performance and process
related data.
- Enforces work through company core values and conduct.
- Maintains a daily work allocation log.
- Allocates work assignments, roster planning and prepares team
- productivity reports.
- Monitors and reports on standard and performance parameters.
- Arranges Gemba’s for visitors.
- Implements new ideas to improve processes.
- Coordinates with front office and arrange to resolve disputes with
- customer service and sales, with efficiency and quality.
- Drive end to end customer driven initiatives for disputes
- Drive the team along with the leader to improve productivity and efficiency
Qualification : Graduate + Experience : in 4 yrs
Skills
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
- Attitude to go across defined job boundaries for customer resolution
- Winning for customer – high achievement orientation
Problem Solving Skills
- Own the issue,
- Detailed and result oriented
- Low tolerance to delays.
- Problem solving , analytical and data skills
- Data backed decision making
Communication • Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
- Good Communication Skills
- Ability to use positive language
- Decision making skills to resolve disputes with confidence
Communication • Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
- Good Communication Skills
- Ability to use positive language
process Understanding
- Ability to understand end to end processes.
- Ability to conduct sales and service together
- Adherence to process and SOPs
- Attention to details, complete & error free documentation
- Adapt to change in process (SOP) / Systems
• Ability to understand end to end processes
Stakeholder Mgmt.
• Language capabilities to cater to specific countries
• Experience in direct Stakeholder interactions (Global) preferably
