Has a good knowledge of the Sales process, potentially within special
sales area(s). Ensures that sales requests are prioritised in correct
order. Ensures a smooth flow of requests and that SLA’s are met.
Adheres to Quality of requests and performs RCA of any error caused.
Acts as a single point of contact for Stakeholders/frontline sales.
Maintains and reports on weekly productivity, performance and process
related data.

• Enforces work through company core values and conduct.
• Maintains a daily work allocation log.
• Allocates work assignments, roster planning and prepares team
• productivity reports.
• Monitors and reports on standard and performance parameters.
• Arranges Gemba’s for visitors.
• Implements new ideas to improve processes.
• Coordinates with front office and arrange to resolve disputes with
• customer service and sales, with efficiency and quality.
• Drive end to end customer driven initiatives for disputes
• Drive the team along with the leader to improve productivity and efficiency

Qualification : Graduate + Experience : in 4 yrs

Skills

Customer Focus & Owning the customer

Problem Solving Skills

Communication • Professional standard in grammar and though articulation. (Including Language capabilities)

• Good Comprehension & Written Communication

• Decision making skills to resolve disputes with confidence

Communication • Professional standard in grammar and though articulation. (Including Language capabilities)

• Good Comprehension & Written Communication

process Understanding

• Ability to understand end to end processes

Stakeholder Mgmt.

• Language capabilities to cater to specific countries

• Experience in direct Stakeholder interactions (Global) preferably